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FAQ

Frequently Asked Questions 

Spring 2019 Billing

Q. When did students and parents begin receiving communications about spring payment?

A. WVU began communicating about spring 2019 billing timelines and payment options in mid-October to give students in the WVU System and their families plenty of time to plan and budget for spring semester payment of tuition and fees.

Q. What information was included in these early communications?

A. These communications — including emails to students and printed letters mailed to their families — clearly outlined billing timelines, payment deadlines and options for payment, including the benefits of enrolling in CASHNet’s Tuition Payment Plan to assist with budgeting. They were encouraged to sign up for a payment plan early to build in more time to pay.

Q. How can students enroll in CASHNet’sTuition Payment Plan and why is it important to sign up early? What are the enrollment deadlines?

A. Students on all three campuses can visit the CASHNet Payment Portal and select West Virginia University from the menu to enroll in a tuition payment plan.

Early enrollment is important because it gives students the flexibility to make smaller payments over a longer period of time:

Q. When will students receive their spring semester bill?

A. Students who take advantage of priority registration will be able to view their amount due in their student portal on or around November 14.

Students who owe a balance will receive their spring semester bill via email in their MIX accounts in early December. The electronic bills will include a message clearly outlining payment options and resources and that a 2.25% late fee will be assessed if payment arrangements are not made by the due date of January 4.

Q. When will spring semester financial aid disburse and be available via direct deposit?

A. Spring 2019 financial aid that has satisfied all requirements will disburse on December 28. Financial aid refunds may become available via direct deposit as early as January 9. (The exact date will vary depending on a student’s bank.)

Q. When is spring semester payment due?

A. Students must enroll in a payment plan to cover their balance due, secure sufficient financial aid to cover their balance due or pay their balance by Friday, January 4, 2019. (This is the Friday before the start of spring semester classes.) 

Q. What happens if a student does not make arrangements to cover their balance due by January 4?

A. If a student has a balance owed of $200 or greater at the close of business on January 4, they will be assessed a 2.25% late fee that will be reflected in their account on January 5.

Q. Can students or parents pay their balance owed by credit card over the phone?

A. It depends on the campus they attend. On the Morgantown campus, the Mountaineer Hub records all calls so credit card information cannot be given over the phone. Students must pay online through their student portal, grant their parents proxy access to their account or present themselves at the Mountaineer Hub to pay and/ or make financial arrangements. Students on the Beckley and Keyser campuses may pay over the phone.

Q. If students want to pay in person or talk to someone about their options, where should they go?

A. On the Morgantown campus, students should go to the Mountaineer Hub at Evansdale Crossing. On the Beckley campus, students should go to the One Stop Shop. On the Keyser campus, students should go to the Administration Building, Room 101.

General Billing

Q. Why do I have a health insurance charge on my statement?

A. WVU Morgantown and WVU Beckley require all domestic students enrolled in 6 or more credit hours and all international students enrolled in at least 1 credit hour to have student health insurance. Students who have comparable health insurance coverage may eliminate the health insurance charge and enrollment by completing a request to have insurance waived. More information:  Student Insurance Office.

Q. Why is my WVU scholarship showing on my financial aid awards in STAR but is not listed as a credit on my statement?

A.  All WVU undergraduate scholarships require that you be enrolled full-time. Your scholarship will not appear as a credit on your account until you are registered for 12 or more credit hours per semester. 

If you are an international student, it is possible your scholarship is on hold until we confirm if you are being sponsored by a third party. You should receive an email to your MIX account requesting additional information.

Q. Why is my graduate tuition waiver not listed on my statement?

A.  Departments must submit information on graduate waiver recipients to the WVU Mountaineer Hub. Once that information is received, a graduate tuition waiver will appear on your statement.  If there is no waiver on your statement, please check with your department to make sure the information was submitted to the Mountaineer Hub. Once submitted, it may take a two to three business days for a credit to appear on your account.

Q. Why is my loan not listed on the statement?

A.  It is possible that you did not accept your loan for the award year. Go to the Financial Aid tab in STAR, under “Award/Award by Aid Year," click on “Accept Award Offer” to make a decision on your loan(s). If you have borrowed in the past and have a signed Master Promissory Note on record and completed Entrance Counseling, your loan should appear as a credit within three to four business days.

Q. Why did I not receive a statement but my friends did?

A.  Statements are sent only to students who have an outstanding balance. If you have enough aid to cover your charges or a sponsor is paying your fees, you will not be sent a bill. Also, if you have established a payment plan with CASHNet's Tuition Pay, you will not receive a statement.

Q. My statement lists a prior term balance. How do I find out more about this?

A. You will find information by logging into STAR and selecting the "Student Services & Housing" tab under “Student Accounts/Electronic Bill By Term." You can select prior terms to view the charges.

Q. Can I make monthly payments for my bill?

A.   Yes, WVU partners with CASHNet to provide a monthly payment plan. The enrollment fee is $35 per semester. More information and applicable deadlines available on our Tuition Payment Plan page.