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Frequently Asked Questions - Billing

Q. Why do I have a health insurance charge on my statement?

A. WVU Morgantown and WVU Beckley require all domestic students enrolled in 6 or more credit hours and all international students enrolled in at least 1 credit hour to have student health insurance.  Students who have comparable health insurance coverage may eliminate the health insurance charge and enrollment by completing a request to have insurance waived.  More information on the process, deadline date, etc. may be found by visiting


Q. Why is my WVU scholarship showing on my financial aid awards in STAR but is not listed as a credit on my statement? 

A.  All WVU undergraduate scholarships require that you be enrolled full-time.  Your scholarship will not appear as a credit on your account until you have 12 or more credit hours for fall.  If you are an international student, it is possible your scholarship is on hold until we can confirm that you are not a fully sponsored student.  You should have received an email to your MIX account requesting additional information.

Q.  Why is my graduate tuition waiver not listed on my statement?

A.  Departments must submit information on graduate waiver recipients to the WVU Mountaineer Hub to have it credited to your student account.  Please check with your department to make sure they have submitted the information to the Mountaineer Hub.  Once submitted, it may take a couple days for it to appear as a credit on your account.

QWhy is my loan not listed on the statement?

A.  It is possible that you did not accept your loan for the award year.  Go to the Financial Aid tab in STAR, under “Award”/”Award by Aid Year”, click on “Accept Award Offer” to make a decision on your loan(s).  If you have borrowed in the past and have a signed Master Promissory Note on record and completed Entrance Counseling, your loan should appear as a credit within three to four business days.

Q.  Why did I not receive a statement for fall but my friends did?

A.  Statements are only being sent to students who have an outstanding balance for fall.  If you have enough aid to cover your charges or a sponsor is paying your fees, you will not be sent a bill.  Also, if you have established a payment plan with Tuition Pay, you will not receive a statement.

Q.  My statement lists a prior term balance.  How do I find out more about this?

A. If you go to the “Student Services & Housing tab” in STAR, under “Student Accounts”/”Electronic Bill By Term”, you can select prior terms to view the charges.

Q.  Can I make monthly payments for my bill? 

A.   Yes, WVU partners with CASHNet to provide a monthly payment plan.  Enrollment fee is $35 per semester. You can learn more at