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FAQ

Frequently Asked Questions - Billing

Q. Why do I have a health insurance charge on my statement?

A. WVU Morgantown and WVU Beckley require all domestic students enrolled in 6 or more credit hours and all international students enrolled in at least 1 credit hour to have student health insurance. Students who have comparable health insurance coverage may eliminate the health insurance charge and enrollment by completing a request to have insurance waived. More information: Student Insurance Office.

Q. Why is my WVU scholarship showing on my financial aid awards in STAR but is not listed as a credit on my statement? 

A.  All WVU undergraduate scholarships require that you be enrolled full-time. Your scholarship will not appear as a credit on your account until you are registered for 12 or more credit hours per semester. 

If you are an international student, it is possible your scholarship is on hold until we confirm if you are being sponsored by a third party. You should receive an email to your MIX account requesting additional information.

Q.  Why is my graduate tuition waiver not listed on my statement?

A.  Departments must submit information on graduate waiver recipients to the WVU Mountaineer Hub. Once that information is received, a graduate tuition waiver will appear on your statement.  If there is no waiver on your statement, please check with your department to make sure the information was submitted to the Mountaineer Hub. Once submitted, it may take a two to three business days for a credit to appear on your account.

QWhy is my loan not listed on the statement?

A.  It is possible that you did not accept your loan for the award year. Go to the Financial Aid tab in STAR, under “Award/Award by Aid Year," click on “Accept Award Offer” to make a decision on your loan(s). If you have borrowed in the past and have a signed Master Promissory Note on record and completed Entrance Counseling, your loan should appear as a credit within three to four business days.

Q.  Why did I not receive a statement but my friends did?

A.  Statements are sent only to students who have an outstanding balance. If you have enough aid to cover your charges or a sponsor is paying your fees, you will not be sent a bill. Also, if you have established a payment plan with CASHNet's Tuition Pay, you will not receive a statement.

Q.  My statement lists a prior term balance. How do I find out more about this?

A. You will find information by logging into STAR and selecting the "Student Services & Housing" tab under “Student Accounts/Electronic Bill By Term." You can select prior terms to view the charges.

Q.  Can I make monthly payments for my bill? 

A.   Yes, WVU partners with CASHNet to provide a monthly payment plan. The enrollment fee is $35 per semester. Learn more about the Tuition Payment Plan.