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Billing

Fall 2017 Billing Information

ANNOUNCEMENT – Fall Charges Available NOW!

Fall 2017 charges are available for your review in STAR.  The payment deadline has been extended to August 1.

If you owe a balance, you will receive an email in your MIX account the week of July 17.  The email will include a statement of your charges and credits.

 Billing and Financial Aid Questions?
To provide better service and response to questions, all email addresses associated with financial aid, billing and the Mountaineer Hub have expired as of July 1 and have been replaced by a convenient, streamlined, online ticketing service. To log a question, go to http://mountaineerhub.wvu.edu and click the “Contact Us” link at the top of the page. This will allow individuals to monitor the status of their ticket and allows questions to be routed more quickly to the correct person so individuals receive timely responses. You may also call the Mountaineer Hub at 304-293-1988, but please understand that due to an expected high call volume about fall billing, you could experience delays.

Students Must Complete the Student Health Insurance Waiver by July 26 if They Need to Opt Out of Student Insurance


The fall 2017 student health insurance waiver is available now at http://studentinsurance.wvu.edu with a deadline of July 26. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the WVU Aetna student health insurance plan. If you do not yet have an approved waiver on file, you may see the fall student insurance fee of $912 assessed to your account. Once the student insurance waiver is submitted and approved, confirmation will be sent to your student MIX email address and the fall 2017 insurance fee will be credited back to your student account within five business days. If your waiver is declined, you will receive an email to your MIX account indicating the reason and options for how to proceed. For more information about the student health insurance requirement, the WVU Aetna plan, or the insurance waiver, visit studentinsurance.wvu.edu, or contact the WVU Student Insurance Office at sio@mail.wvu.edu or 304-293-6815.