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Spring 2018 Billing Information

ANNOUNCEMENT – The last day to enroll in a payment plan for spring is January 2. Learn more about Higher One tuition payment plans here. Late fees will be assessed on February  2.

Spring 2018 charges will be available for your review in STAR the week of November 27.

If you owe a balance, you will receive an email in your MIX account mid December.  The email will include a statement of your charges and credits.

 Billing and Financial Aid Questions?
To log a question, go to and click the “Contact Us” link at the top of the page. This will allow individuals to monitor the status of their ticket and allows questions to be routed more quickly to the correct person so individuals receive timely responses. You may also call the Mountaineer Hub at 304-293-1988, but please understand that due to an expected high call volume about spring billing, you could experience delays.

Students Must Complete the Student Health Insurance Waiver by January 2 if They Need to Opt Out of Student Insurance

The spring 2018 student health insurance waiver is available now at with a deadline of January 2. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the WVU Aetna student health insurance plan. If you do not yet have an approved waiver on file, you may see the spring student insurance fee of $912 assessed to your account. Once the student insurance waiver is submitted and approved, confirmation will be sent to your student MIX email address and the spring 2018 insurance fee will be credited back to your student account within five business days. If your waiver is declined, you will receive an email to your MIX account indicating the reason and options for how to proceed. For more information about the student health insurance requirement, the WVU Aetna plan, or the insurance waiver, visit, or contact the WVU Student Insurance Office at or 304-293-6815.