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WVU Serviced Loans

How to Sign a Promissory Note

A promissory note is a signed/e-signed document containing a written promise to repay a loan based on the specific regulations of the loan.

How to Complete Exit Counseling

If you graduate, withdraw, transfer, or drop below half-time registration status, and you have borrowed from WVU you must complete the Exit Loan Counseling requirement. This is an opportunity to remind yourself of your rights and responsibilities as a student loan borrower.

Repayment and Servicing

After graduation, student loan repayment can be difficult and the repercussions for delinquency can include bad credit, collections, and transcript holds. Our servicer, ECSI, is available to support borrowers by answering questions and giving guidance. They can be reached at 888-549-3274 or by live chat and email at

WVU also has a full time loan officer specialized in repayment options as well as deferment and forbearance paperwork. They can be reached at 304-293-2809 or by email at