Skip to main content

Tutorials

Navigating Your WVU MyAccount


Student WVU MyAccount Login

  1. Log in to your WVU Portal using your WVUID username and password
  2. Once logged in, click on the "PAY YOUR BILL HERE!" button

Return to Top of Page


Setting up an Authorized User

Please note that even if your parent or guest has been previously granted proxy access to your billing information, you will now need to set them up separately as an Authorized User in order for them to make regular online payments on your behalf. Online payments for the monthly payment plan will still be managed via CASHNet for the fall semester and are currently unaffected by this change.

Authorized Users will not be able to view or use any saved payment methods you set up on your WVU MyAccount, and you will not be able to view or use any payment methods set up by your Authorized Users. Such information will only be available to the individual who added it to their account.

  1. Log in to your WVU MyAccount
  2. In the "My Profile Setup" panel on your Home screen, select "Authorized Users"
  3. The following screen will display any Authorized Users that have already been setup on your account, but if you want to add another, click on the "Add Authorized User" tab
  4. Enter a valid email address for the individual for whom you are setting up access
    1. If you are setting up Authorized User access for a parent or guest that already has WVU MyAccount access for another student, please ensure you use the same email address for your parent or guest that was previously entered into the system. For example, if a student and their brother are both students at WVU and both wish to have the same parent as an Authorized User on their WVU MyAccount profiles, they will need to make sure they are using the same parent email address when setting up their Authorized User access.
  5. Select the level of access you are providing them via the "Would you like...." questions
  6. Click the "Continue" button when finished

Logging In As a New Authorized User

  1. The new Authorized User will receive two emails to the email address added by the student. The first will be a notification, username, and link to access their view of their student's WVU MyAccount, and the second will be a temporary password that will expire after 24 hours. If your email was used to set up an Authorized User on another student's WVU MyAccount, you will still receive two emails, but you will not be given a temporary password. Your current password will be honored.
  2. After clicking the link, you should select the "Authorized User" button
  3. On the following screen, you should enter the log-in credentials from the emails you received
  4. The next screen will prompt you to input your first and last name as well as create a new password of your choosing
  5. Once you have input your information in the appropriate fields, you will be prompted again to sign in with your new log-in information

Return to Top of Page


Authorized User WVU MyAccount Login

After a student has granted you access to their WVU MyAccount and you have setup your Authorized User account, you can use the steps below to login. If a student has not granted you access, they will need to follow the steps for setting up an Authorized User. If it is your first time logging into WVU MyAccount, please refer to the instructions for logging in as a new Authorized User.

  1. Go to the WVU MyAccount Login website for Authorized Users
  2. Log in using the login credentials you setup once at the time you were granted Authorized User access

Once you have been granted access to view the student's WVU MyAccount, the navigation and payment instructions on this page will apply to both students and Authorized Users.

Return to Top of Page


Logging in as an Authorized User Who Has Access to Multiple Student Accounts

  1. Go to the WVU MyAccount Login website for Authorized Users
  2. Log in using the login credentials you setup once at the time you were granted Authorized User access
  3. On the Home screen, you will see a list of students who have listed you as an Authorized User. From here you may click on the name of the student whose account you want to view or, if you want to pay the full balance owed for all students listed, you can click the "Pay All" button.
  4. To switch from viewing one student's account to another, click "Select Student" on the right side of your menu at the top of your screen

Video tutorial coming soon!

Return to Top of Page


Authorized User Forgot Password or Temporary Password Expired

Sometimes in this world of multiple logins, you forget your password or the temporary password you received has expired. Temporary passwords are emailed to authorized users when their student sets up authorized user access for their parent/guest or when an authorized user forgets their password and requests to reset it. The temporary passwords are good for 24 hours.

If you forgot your password as an authorized user or your temporary password has expired:

  1. Go to the WVU MyAccount Login website for Authorized Users
  2. Enter your authorized user email address (username) into the Authorized User Email field
  3. Click on "Forgot Password"
  4. You will receive an email to your authorized user email address with a new temporary password that is good for 24 hours
  5. Click on the "Link to Student Account Center" link in the email to go to the WVU MyAccount website
  6. Enter your authorized user email and the temporary password, then click the Login button
  7. Enter a new password, then enter again to confirm
  8. Click the Continue button to finish changing your password and access WVU MyAccount

Video tutorial coming soon!

Return to Top of Page


Viewing Charges on the WVU MyAccount Homepage

  1. Log in to your WVU MyAccount
  2. In the middle of your Home screen, there will be a section labelled "View Account: (your name)." Here you can see your Balance, Estimated Financial Aid, and the Balance Including Financial Aid. If you do not have financial aid to pay toward that balance, you will not see any financial aid information.
  • If your balance includes charges from multiple semesters, you can find a breakdown of the charges by semester in the bottom right side of your Home screen in the "Term Balances" section
  • Return to Top of Page


    Accessing an On Demand Statement

    1. Log in to your WVU MyAccount
    2. Click on the "My Account" tab in top of the Home screen and select "Statements" from the drop-down menu
    3. The next page will initially say "You have no billing statement at this time." Please wait for a few seconds while the "On Demand Statement" button loads.
    4. Click on the "On Demand Statement" button
    5. In the next window, choose the semester for which you want to access your billing statement from the "Term" drop-down menu

    An On Demand Statement is up-to-date as of the moment it is generated. If you would like to have a copy of your statement before closing out of the window, you can print or save it as a PDF.

    Printing Your WVU MyAccount Statement

    Saving a Copy of Your WVU MyAccount Statement

    Return to Top of Page


    Viewing Account Activity

    1. Log in to your WVU MyAccount
    2. Click on the "My Account" tab in the top left of the Home screen and select "Account Activity" from the drop-down menu
    3. In the "Student Account Balance" section, click the arrows to the left of the semester you would like to review
      1. From the resulting section, select the arrow next to any category of payments or charges to view additional information
      2. You can print this information, download it as an Excel spreadsheet, or download is as a PDF document via the labelled buttons under the semester you are viewing. Please note that if you are accessing the account activity for official purposes such as submitting to a third party for a scholarship or tuition reimbursement program, only the printed copy and the PDF will have West Virginia University letterhead. The Excel sheet will not and may therefore not be accepted by the third party recipient. For a more official bill, you can access an On Demand Statement.
    4. To view the account activity for another semester, click the arrows to the left of those sections

    Video tutorial coming soon!

    Return to Top of Page


    Saving a Payment Profile

    Please note you will only be able to save account information for electronic check payments. Card information cannot be saved in this platform.

    1. Log in to your WVU MyAccount
    2. In the "My Profile Setup" panel on our Home screen, select "Payment Profile"
    3. On the following screen, use the drop-down labelled "Method" to select Electronic Check (ACH) and click the "Select" button
    4. Fill out all of the required account information and any additional information you feel necessary. If you do not know your routing number or your account number, an example of where to find the information is available by clicking on the "(Example)" link next to the Routing Number field.
    5. If you would like to make this information your preferred method for future payments, you must make sure the checkbox is checked where it says "Set as your preferred payment method. You can choose a different payment method prior to submitting any payment."
    6. Click "Continue" after verifying the information you entered is correct
    7. You will then have to agree to the ACH Payment Agreement. Please review the information carefully and click the checkbox next to "I Agree" and click the "Continue" button in bottom right corner of the screen.

    Video tutorial coming soon!

    Return to Top of Page


    Paying a Specific University Apartment-Related Charge

    This is a helpful way to ensure that payment is credited to the appropriate charge, such as rent, parking for certain University apartments, or electric. The option to pay a specific charge will only show if you have charges that fall into these categories.

    Morgantown Campus


    1. Log in to your WVU MyAccount
    2. If this feature is available to you, in the middle of your Home screen you will see a blue box with a drop-down menu. Use this drop-down to select the charge you would like to make a direct payment to and click "Go!"
    3. On the following screen, select the payment method you want to use, and click the "Continue" button
    4. From here, please refer to the instructions on Making a Payment with an Electronic Check (starting on Step 5) or Making a Payment with a Credit Card (starting on Step 5)

    Video tutorial coming soon!

    Return to Top of Page


    Making a Payment with an Electronic Check

    If you wish to make a regular online payment on your student's behalf, students must now grant you Authorized User access through the new WVU MyAccount platform, even if you already have existing proxy access to the student's billing information. Payment plans will still be managed via CASHNet for the fall semester and are currently unaffected by this change.

    1. Log in to your WVU MyAccount
    2. Click on the "Make Payment" tab on the top of your Home screen
    3. Input the amount you wish to pay in the applicable field for the semester
    4. If you have set up a preferred payment method, the system will attempt to charge that method. You can click to continue, or click the "Cancel" button to provide a different method. If you have not set up a preferred payment method, select the payment method you want to use, and click "Continue" button.
    5. Next, input the information for the bank account you wish to use.
      1. If you would to save the payment method you are using, please check the box next to "Save this payment method for future use"
      2. If you would like to make this information your preferred method for future payments, you must make sure the checkbox is checked where it says "Set as your preferred payment method. You can choose a different payment method prior to submitting any payment."
    6. You will then have to agree to the ACH Payment Agreement. Please review the information carefully and click the checkbox next to "I Agree" and click the "Continue" button in bottom right corner of the screen.

    Return to Top of Page


    Making a Payment with a Credit Card

    If you wish to make a regular online payment on your student's behalf, students must now grant you Authorized User access through the new WVU MyAccount platform, even if you already have existing proxy access to the student's billing information. Payment plans will still be managed via CASHNet for the fall semester and are currently unaffected by this change.

    1. Log in to your WVU MyAccount
    2. Click on the "Make Payment" tab on the top of your Home screen
    3. In the space provided, input the amount you wish to pay
    4. On the following screen, select the payment method you are wanting to use and click "Continue" button
    5. On the Confirmation screen, please review all the information listed for accuracy, then click on the "Continue to PayPath" button
    6. Once you are directed to PayPath, you can review your transaction details and select "Continue." Please note that there is a 2.85% (minimum $3.00) service charge associated with making a credit card payment, which will be added to the total payment amount.
    7. Next, you will see a Payment Amount Information screen to verify your payment amount. Once you verify the amount you would like to pay, click the "Continue" button.
    8. On the following screen input the requested billing information for the credit card you are using. Once finished, click the "Continue" button.
      1. If your billing address is outside of the Unites States, please check the box labelled "Check if address is outside of the United States"
    9. On the Review Your Payment Transaction screen, please review all of the information for accuracy, and make sure you select the checkbox next to "I agree to the terms and conditions" before clicking in the "Submit Payment" button

    Return to Top of Page


    Viewing Payment History

    1. Log in to your WVU MyAccount
    2. Click on the "My Account" tab in top left of the Home screen and select "Payment History" from the resulting menu
    3. On the Payment History screen, in the "Date Range" field, you will have two options:
      1. You can access a full payment history including all the payments made on your account to date by selecting "Full payment history"
      2. You can view all payments made within a specific time period by selecting "Date Range". If you use this option, you will be prompted to input a date range in the "From" and "To" fields that appear.
    4. Once you have made your selections from Step 3, click on the "View Report" button

    Video tutorial coming soon!

    Return to Top of Page