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FAQs

General Frequently Asked Questions


Where do I go to view and manage my charges and payments online?

Students can access their WVU MyAccount information online by following these steps:

  1. Log in to your WVU Portal with your WVU username and password
  2. Click on the "PAY YOUR BILL HERE!" button

From here, you can view your charges, make payment, view your account summary for the semester, view financial holds, and access tax information. Please note the account summary only shows charges and credits actually posted to your account.

For additional instructions on navigating your WVU MyAccount, visit our Tutorials webpage.

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What if aid or payments that I expected are not reflected on my WVU MyAccount?

There are various reasons why expected aid or payments may not be showing on your WVU MyAccount. See our Expected Aid or Payments Not Reflected on My WVU MyAccount webpage for more information.

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Why is my graduate tuition waiver not listed on my WVU MyAccount?

Departments must submit information on graduate waiver recipients to the WVU Hub. Once that information is received, a graduate tuition waiver will appear on your account. If there is no waiver on your WVU MyAccount, please contact the approver for your department to make sure the information was submitted to the WVU Hub. Once submitted, it may take two to three business days for a credit to appear on your WVU MyAccount.

Click here to download the list of waiver approvers by department.

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I am a graduate assistant. Why hasn't my insurance been waived?

Graduate Assistants (GAs) are offered a student health insurance plan at no or reduced cost. Please see the GA Coverage website for more information, because there are various scenarios.

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Why do I have a health insurance charge on my WVU MyAccount?

WVU Morgantown and WVU Beckley require all domestic students enrolled in 6 or more credit hours and all international students enrolled in at least 1 credit hour to have student health insurance. Students who have comparable health insurance coverage may eliminate the health insurance charge and enrollment by completing a request to have insurance waived. More information as well as the deadline to submit the waiver is available on the student insurance website.

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Why is my WVU scholarship showing on my financial aid but is not listed as a credit on my WVU MyAccount?

All WVU undergraduate scholarships require that you enroll full-time. Your scholarship will not appear as a credit on your account until you are registered for 12 or more credit hours per semester.

If you are an international student, it is possible your scholarship is on hold until we confirm if you are being sponsored by a third party. You should receive notification to your MIX email (via your WVU Portal) requesting additional information.

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Why is my loan not listed on my WVU MyAccount?

It is possible that you did not accept your loan for the aid year. See our Accept or Decline Aid webpage for instructions. If you have borrowed in the past and have a signed Loan Agreement (Master Promissory Note) on record and completed Entrance Counseling, your loan should appear as a credit within three to five business days. If you are a new borrower and have not completed your Loan Agreement or Entrance Counseling, you must do so on the Federal Student Aid website. Please note you must be enrolled at least half-time in federal (and/or state) aid eligible courses to disburse.

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Can I make monthly payments to my balance due?

Yes, a monthly payment plan is offered through WVU MyAccount. The first payment plus a $35 enrollment fee must be paid when you sign up. More information is available on our Tuition Payment Plan webpage.

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Why did I not receive a billing notification but my friends did?

Billing notifications are only sent to students who have a balance due. If you have enough aid to cover your charges, have already paid your balance due, have set up a payment plan that covers your balance due, or a sponsor is paying your fees, you will not be sent a billing notification.

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Can I request to be removed from my payment plan?

Yes, please contact the WVU Hub to have the plan removed.

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I have a past due balance from a previous semester. Can I use the payment plan?

If you have a past due balance greater than $200, you will not be able to sign up for a monthly payment plan. You must pay off your past due balance and then enroll in a payment plan that covers current eligible charges.

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Can I use the payment plan to pay for my University Apartment rent?

No. University Apartment rent, parking, and electric charges must be paid as direct payments through WVU MyAccount.

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Can I sign up for a partial payment plan?

No. The payment plan can only be set up for the total balance owed in eligible charges.

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Can Authorized Users create and manage payment plans?

Yes. However, please note that a student can only have one payment plan per semester. The student and any Authorized User(s) will all make payments toward the same plan.

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Can I make a partial payment to my payment plan?

You can make partial payments towards the installments as long as the full amount due is paid by its due date. The enrollment fee and down payment must be paid in full to establish the plan.

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