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General Frequently Asked Questions

How do I navigate to my student account information on my WVU Portal?

Students can access their student account information online:

  1. Log in to your WVU Portal with your WVU username and password
  2. Click on the STAR button to access the STAR system (there may be some Terms of Usage or acknowledgements that you must agree to before accessing the Main Menu on STAR)
  3. Once on the Main Menu tab in STAR, click on "Student Services & Housing"
  4. Click on "Student Accounts"

From here, you can enroll in a monthly payment plan, view your bill, make payment, view your account summary for the semester, view financial holds, and access tax information. Please note the account summary only shows charges and credits actually posted to your account and would not show "anticipated" items such as financial aid that has not disbursed or third-party payments or scholarships that have not been received.

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What if aid or payments that I expected are not reflected on my eBill?

There are various reasons why expected aid or payments may not be showing on your student account. See our Expected Aid or Payments Not Reflected on eBill page fore more information.

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Why is my graduate tuition waiver not listed on my eBill?

Departments must submit information on graduate waiver recipients to the WVU Mountaineer Hub. Once that information is received, a graduate tuition waiver will appear on your account. If there is no waiver on your eBill, please check with your department to make sure the information was submitted to the Mountaineer Hub. Once submitted, it may take a two to three business days for a credit to appear on your account.

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I am a graduate assistant. Why hasn't my insurance been waived?

Graduate Assistants (GAs) are offered a student health insurance plan at no or reduced cost. Please see the GA Coverage website for more information, because there are various scenarios.

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Why do I have a health insurance charge on my eBill?

WVU Morgantown and WVU Beckley require all domestic students enrolled in 6 or more credit hours and all international students enrolled in at least 1 credit hour to have student health insurance. Students who have comparable health insurance coverage may eliminate the health insurance charge and enrollment by completing a request to have insurance waived. More information as well as the deadline to submit the waiver is available on the student insurance website.

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Why is my WVU scholarship showing on my financial aid but is not listed as a credit on my eBill?

All WVU undergraduate scholarships require that you enroll full-time. Your scholarship will not appear as a credit on your account until you are registered for 12 or more credit hours per semester.

If you are an international student, it is possible your scholarship is on hold until we confirm if you are being sponsored by a third party. You should receive notification to your MIX email (via your WVU Portal) requesting additional information.

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Why is my loan not listed on my eBill?

It is possible that you did not accept your loan for the aid year. See the Accept or Decline Aid webpage for instructions. If you have borrowed in the past and have a signed Loan Agreement (Master Promissory Note) on record and completed Entrance Counseling, your loan should appear as a credit within three to five business days. If you are a new borrower and have not completed your Loan Agreement or Entrance Counseling, you must do so on the Federal Student Aid website. Please note you must be enrolled at least half-time for federal loans (subsidized, unsubsidized, and PLUS) to disburse.

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Can I make monthly payments for my bill?

Yes, WVU partners with CASHNet to provide a monthly payment plan. The enrollment fee is $35 per semester. More information and applicable deadlines available on our Tuition Payment Plan page.

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Why did I not receive an eBill but my friends did?

The eBills are only sent to students who have a balance due. If you have enough aid to cover your charges or a sponsor is paying your fees, you will not be sent an eBill. Also, if you have established a payment plan with CASHNet's Tuition Pay that covers your balance due, you will not receive an eBill.

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My eBill lists a prior term balance. How do I find out more about this?

You can find information by logging into STAR via your WVU Portal and selecting the "Student Services & Housing" tab under “Student Accounts/Electronic Bill By Term." You can select prior terms to view the charges.

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