There are various reasons why expected aid or payments may not be showing on your student account.
Most financial aid usually shows as a credit or anticipated payment toward your balance due as long as you have completed all the requirements for the aid. See our Checklists page to make sure you have completed all the steps necessary for your aid.
See the sections below for other potential reasons or information specific to certain aid or payment types.
- Enrollment (one of the most common reasons)
- WVU (Institutional) Scholarships
- College Savings Plans (529, Prepaid Plans)
- Private or External Scholarships
- Graduate Tuition Waiver
- Other Third-Party Payments
- Private Loans
- PLUS Loans (Graduate and Private)
One of the most common reasons that aid you have accepted is not showing as a credit or anticipated payment on your eBill is due to not meeting the enrollment requirements for the aid. Aid programs have enrollment requirements that must be met before the aid can disburse.
Institutional scholarships, Mountaineer and WVU System Connection Grants, the WV Higher Education Grant, and the WV PROMISE Scholarship require full-time enrollment before they can disburse.
Federal Subsidized, Unsubsidized, Graduate PLUS, and Parent PLUS loans and the Supplemental Educational Opportunity Grant require at least half-time enrollment.
The Federal Pell Grant and TEACH Grant usually pay out at a pro-rated amount based on hours enrolled.
The WV HEAPS Grant program requires less than full-time enrollment.
Please note that there are federal and state regulations regarding the courses a student takes and if those courses can be counted toward their enrollment requirements for federal and state aid eligibility.
WVU (Institutional) Scholarships
If your WVU scholarship is showing as accepted on your Financial Aid Information (via your WVU Portal) but is not listed as a credit or anticipated payment on your eBill, this usually means you are not meeting enrollment requirements for the scholarship. All WVU undergraduate scholarships require that you enroll full-time. Your scholarship will not appear as a credit on your account until you are registered for 12 or more credit hours per semester.
If you are an international student, your scholarship may be on hold until we confirm if you are being sponsored by a third party. You should receive notification to your MIX email (via your WVU Portal) requesting additional information.
College Savings Plans (529, Prepaid Plans)
If the payment from your college savings plan, 529, or prepaid college plan is not showing as payment toward your balance due, we have not received the payment yet. These payments are often checks generated by your college savings plan then mailed to the institution, so it can take a while for them to be received. Checks are posted the same day that they are received, so if it is not showing as payment on your account, we have not received it. Contact your college savings plan manager or point of contact with questions about when the payment was mailed and to ensure it was mailed to the correct address and included your full name and WVU ID number.
Private or External Scholarships
If the payment from a private scholarship is not showing as payment on your eBill, we have not received the payment yet. Once the payment is received, it usually reflects on your student account within one business day. So if it is not showing as payment on your account, we have not received it. Contact the provider of the scholarship for information on when it was mailed and to ensure it was mailed to the correct address and included your full name and WVU ID number.
Graduate Tuition Waiver
Departments must submit information on graduate waiver recipients to the WVU Mountaineer Hub. Once that information is received, a graduate tuition waiver will appear on your account. If there is no waiver on your eBill, please check with your department to make sure the information was submitted to the Mountaineer Hub. Once received by our office, it may take two to three business days for a credit to appear on your account.
Other Third-Party Payments
If you are expecting a payment from a third party toward your balance due, it will not show as an actual payment until the payment is received from the third-party entity. Students who are officially being sponsored by a third party may see the sponsorship as an anticipated payment toward their bill if the third party has provided appropriate documentation to the Mountaineer Hub. However, it will not show as an actual payment until the funds are received from the third party. For more information on third-party sponsorships, see our Third-Party Billing page.
Once a private lender approves your loan, they notify the institution so that we can certify that you are a student here and meet the requirements for the loan. It can take up to two business days for the institution to even receive the application to certify. Once our office receives the certification request, it is usually completed within three to five business days.
After your loan is certified, it can take up to two weeks for it to disburse as payment. Please keep in mind that the earliest private loans usually begin disbursing is around 10 days prior to the start of the fall or spring semesters.
PLUS Loans (Graduate and Parent)
In addition to the half-time enrollment requirement, there may be a few reasons why your PLUS loan is not showing.
- When you applied for the loan, did you submit your application to West Virginia University? It may seem like a strange question, but it is really easy – and common – for people to accidentally submit their PLUS application for WV State or WVU Parkersburg instead.
- Did you submit your application for the appropriate time frame? When applying, it should have been for the 2020-2021 aid year (for fall 2020 and spring 2021). If applying for the full aid year, the start and end dates should have been from August 2020 to May 2021.
- Did you complete the loan agreement (master promissory note) for the loan?
Checks, money orders, or certified bank checks should be made payable to WVU or West Virginia University, and they should include the student's name and WVU ID number. They can be mailed to:
WVU Mountaineer Hub
P.O. Box 6004
Morgantown, WV 26506
If sending via overnight, expedited, priority, or any type of shipment requiring a signature, mail to:
WVU Mountaineer Hub
62 Morrill Way - Suite 200
Morgantown, WV 26506