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Consequences of Past Due Bill

Payment Due Dates

WVU sends eBills to MIX accounts in the middle of the month, with a due date of the first of the following month (Example: eBill sent on December 15 and due on January 2). If you do not pay or enroll in a monthly payment plan by the due date, you are considered past due and subject to a variety of consequences including but not limited to removal from classes, late fees, holds, collection agency referral, and denied access to transcripts or diploma.

Removal from Classes

You may be at risk of being removed from classes if your balance is not paid or have a current payment plan through Tuition Pay. You will be notified via MIX if you are in jeopardy of losing your classes. If you are removed from classes, you will not have access to the courses or course content. Students who live in the residence halls and are removed from classes may be asked to vacate due to violation of the housing contract. You will also be provided with the procedure to be reinstated along with the time frame to do so. Payment is expected immediately along with any additional fees.

Late Fees

In compliance with WVU Student Payment Policy, a non-refundable 1.5% late fee will be assessed on all outstanding balances greater than and including $200 on the second day of each month.   

Financial Holds

Students that do not meet payment deadlines will be subject to having their account placed on financial hold.These holds can only be released after the balance has been paid in full or a previous tuition pay contract has been brought up to date. Negative effects include inability to

Collection Policy

If a debt is outstanding, a student can also be placed in collections. WVU attempts to prevent this by contacting students by email, paper bills, and other various communications. Once all internal efforts have been exhausted, WVU will issue a final letter to the student with a deadline for payment. Failure to pay by the deadline will result in the student’s account being referred to an outside agency for collection, which normally occurs near the end of the semester in which there is a delinquent balance. Collection placement will have a negative effect on your credit score. If you are collections, you can contact the appropriate agency below.

TSI - 1-800-550-9619 - Website

Williams & Fudge - 1-800-849-9791 - Website

ConServe - 1-800-724-4439 - Website

Reliant- 1-866-738-3178 - Website

Key2 - 1-877-322-5392 - Website

ACT - 1-888-830-7770  - Website

Cedar Collection Agency - 1-800-980-3357 - Website