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Info for Faculty and Staff: Fall Billing

Fall 2019

When did students and parents begin receiving communications about fall payment?

WVU began communicating about fall 2019 billing timelines and options for payment in early April to give students in the WVU System and their families plenty of time to plan and budget for fall semester payment of tuition and fees.

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What information was included in these early communications?

These communications – including emails to students and postcards mailed to their permanent address – clearly outlined timelines and payment options, including the benefits of enrolling in CASHNet’s Tuition Payment Plan to assist with budgeting.

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How can students enroll in CASHNet’s Tuition Payment Plan and why is it important to sign up early? What are the enrollment deadlines?

Students on all three campuses can visit CASHNet and select West Virginia University from the menu to enroll in a tuition payment plan.

Early enrollment provides the flexibility to make smaller payments over a longer period of time:

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When did students receive their fall semester bill?

Students who took advantage of priority registration could view their amount due in their student portal on July 3.

Students who owed a balance received their fall semester bill via email in their MIX accounts by July. These electronic bills included a message clearly outlining payment options and resources and that a 2.25% late fee would be assessed on August 2 if payment arrangements were not made by the due date of August 1.

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When will fall semester financial aid disburse and be available via direct deposit?

Fall 2019 financial aid that satisfied all requirements disbursed on August 11. Financial aid refunds became available via direct deposit August 17. (The exact date varied depending on a student’s bank.)

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When is fall semester payment due?

Students must have enrolled in a payment plan to cover their balance due, secure sufficient financial aid to cover their balance due or pay their balance by Thursday, August 1.

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What happened if a student did not make arrangements to cover their balance due by August 1?

If a student had a balance owed of $200 or greater at the close of business on August 1, they were assessed a 2.25% late fee that was reflected in their account on August 2.

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What happens after students are assessed a late fee on August 2?

Students will have until September 1 to pay their balance down to less than $1,000 or they will be removed from classes at the close of business on September 3. Students who owe between $200 and $999 will be assessed a late fee of 2.25%.

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Can students pay their bill and be reinstated if they are dropped for non-payment on September 3?

Yes, students can be reinstated with payment that will take their balance owed to less than $1,000. They will be assessed a reinstatement fee of $250 that must be paid prior to reinstatement. Students have until noon on September 6 to be reinstated.

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Should advisers and instructors tell students who have been removed from classes to attend class anyway?

Students who are removed from class on September 3 should continue to attend class if they are planning to meet reinstatement requirements by the September 6 deadline. They will have to pay their bill down to less than $1,000 and pay the $250 reinstatement fee to attend classes. If students are not reinstated by the deadline they should not attend classes.

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How will this affect a students’ class registration, eCampus access, University Housing and dining plan status?

Students who owe a balance of $1,000 or greater by September 2 will be dropped from classes on September 3. Their student identification cards will be turned off on the removal date, so they will not be able to swipe for Student Rec Center access or any campus activity requiring an ID card, with the exception of meals for students with dining plans. They will be able to eat in dining halls through the reinstatement period.

Students will NOT be able to log into eCampus when they are removed from classes, which means they will not be able to access any course materials. (They will retain all course materials in eCampus if they are reinstated.)

University Housing will work closely with affected students in residence halls on next steps. (This typically applies to a very small number of students.)

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Can students or their families pay their balance owed by credit card over the phone?

It depends on the campus they attend. On the Morgantown campus, the Mountaineer Hub records all calls so credit card information cannot be given over the phone. Students must pay online through their student portal, grant their parents/families proxy access to their account or present themselves at the Mountaineer Hub to pay and/or make financial arrangements. Students on the Beckley and Keyser campuses may pay over the phone.

Please note that students who are removed from classes on September 3 will no longer be able to pay online. They can contact the student accounts office on their campus to discuss options.

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If students want to pay in person or talk to someone about their options, where should they go?

On the Morgantown campus, students should go to the Mountaineer Hub at Evansdale Crossing. On the Beckley campus, students should go to the One Stop Shop. On the Keyser campus, students should go to the Administration Building, Room 101.

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