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Info for Faculty and Staff: Fall Billing

Fall 2020


When did students and parents begin receiving communications about fall payment?

WVU began communicating about fall 2020 billing timelines and options for payment in April to give students in the WVU System and their families plenty of time to plan and budget for fall semester payment of tuition and fees.

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What information was included in these early communications?

These communications outlined timelines and payment options, including the benefits of enrolling in the CASHNet Tuition Payment Plan to assist with budgeting.

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When did students receive their fall semester bill?

Students who took advantage of priority registration were able to view their amount due for fall in STAR via their WVU Portal on or about July 4.

Students who owed a balance received their fall semester eBill via their MIX email in early July. The electronic bills included a message outlining payment options and resources and that a 2.25% late fee would be assessed if payment arrangements were not made by the original due date of August 1. This due date was later amended to September 1 to give students and families more time to plan amidst the changes to fall semester, and students were promptly notified of the change.

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When did fall semester financial aid disburse and become available via direct deposit?

For students who began their first class of the fall semester on or before August 19, financial aid disbursed on August 9 as previously scheduled. Refunds started to become available for these students via direct deposit on or around August 19.

For students who began their first class of the fall semester on August 26, financial aid disbursed on August 16. Refunds started to become available for these students via direct deposit on or around August 26.

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When is fall semester payment due?

Students who received July and/or August eBills must enroll in a payment plan to cover their balance by August 31, 2020, pay their balance due by September 1, 2020, or secure financial aid to cover their balance by September 1, 2020. The final September 1 due date was amended from the original due date of August 1, and students were notified of the change.

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Can students or parents pay their balance owed by credit card over the phone?

The Mountaineer Hub on the Morgantown campus records all phone calls, so for security reasons, students may not pay over the phone via the Hub. All students may call Keyser or Beckley campuses to pay over the phone. Students may also pay online through their WVU Portal or grant their parents/families proxy access to their account to pay via the WVU Parent and Guest Portal.

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What happens next for students who do not pay their balance due or enroll in a payment plan by September 1?

Students who still owe a balance of $200 or more after September 1 will be assessed a 2.25% late payment fee. Students who still owe a balance of $1,000 or more after September 1 also will have their eCampus access revoked on September 2 after 4:45 p.m. EDT.

Students whose eCampus access is revoked on September 2 will then have until September 8 at 4:45 p.m. EDT to submit a Request to Remain Enrolled for Fall 2020 form and confirm that they will pay their balance due. If the form is not received by the deadline, students will be officially removed from all fall courses, and their fall schedule may not be reinstated after that point.

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How is WVU ensuring students are aware of the September 1 payment deadline & the repercussions of late payment?

A series of emails and text messages were sent throughout August to students who owed a balance to help ensure they were aware of the September 1 due date, as well as their payment options, and encouraged them to reach out to the University if they need assistance.

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Can students pay their bill and have their eCampus access reinstated if they are dropped for non-payment on September 2?

Yes. Students who have their eCampus access revoked due to non-payment will receive an email asking them to submit a Request to Remain Enrolled for Fall 2020 and confirm that they will pay their balance due. They will have until September 8 at 4:45 p.m. EDT to submit this form. If the form is not received by the deadline, students will be officially removed from all fall courses, and their fall schedule will not be reinstated after that point.

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Should advisors and instructors tell students who have been removed from classes to attend classes anyway?

Students who are removed from classes on September 2 should continue to attend class only if they are planning to fill out the Request to Remain Enrolled form and pay their balance due. Please note that they will not have access to eCampus until their request is processed, and it may take up to one business day for their access to be reinstated.

If students have not completed the Request to Remain Enrolled for Fall 2020 form by September 8 at 4:45 p.m. EDT, they will be permanently removed from classes and should not continue to attend.

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How will this affect a student’s University housing and dining plan status?

When students’ eCampus access is revoked for non-payment, those with meal plans will still be able to eat in dining halls until September 8 at 4:45 p.m. EDT. This is also the deadline to submit a Request to Remain Enrolled form, and students will not be reinstated after that deadline passes.

University Housing will work closely with affected students in residence halls on next steps. (This typically applies to a very small number of students.) Students who lose eCampus access on September 2 for non-payment should begin making plans to vacate the residence hall as soon as possible unless they complete the Request to Remain Enrolled for Fall 2020 and plan to pay their balance.

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