Parent/Guest Proxy Access
Are you a parent? Learn about FERPA and how you can gain access to your student’s records.
Need your refund fast? Learn how to deposit financial aid funds directly to your bank account.
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Need help paying online or requesting a paper bill? Learn more here.
Still need assistance? Check out our FAQ’s and contact information here.
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Please Make Payments to “WVU”
Office of Student Accounts
B-33 Stewart Hall
P.O. Box 6003
Morgantown, WV 26506
Hours: 8:15 a.m. – 4:45 p.m.
Late Fee Policy
In compliance with WVU Student Payment Policy, a 1.5% late fee will be assessed on all outstanding balances on a monthly basis.
During Fall and Spring semesters, students are required to pay at least 60% of their total charges by the Wednesday before classes begin. Students that fail to meet this deadline will be removed from their courses, WITH NO GUARANTEE OF BEING RE-REGISTERED INTO THE SAME COURSES. The remaining 40% (or whatever amount due is remaining) is due by no later than the end of the sixth week of the term.
During Summer semester, payment is due prior to the first day of the COURSE start date, unless a student has signed up for our monthly payment plan. Although the summer term is a full twelve weeks, there are several different start dates throughout the term, so please make sure you are aware of the this when registering for courses.
WVU also assesses late fees on a monthly basis for accounts that still have unpaid balances. Late payment fees equal to 1.5% of the outstanding balance will be assessed each month before an account is turned over for collection, if applicable.
All payments being mailed must be received and posted by the Office of Student Accounts prior to each due date. Accounts that do not meet payment deadlines will be assessed a late payment fee. Therefore, it is important to allow sufficient time for your payment to be received and posted by our office. Please allow 5-7 business days for all mailed payments to be received and posted.
Because of potential delays in U.S. mail, we encourage all students to pay electronically through STAR, where all payments are updated and reflected immediately.
Disputing a Late Fee
All late fee disputes must be submitted in writing to the Office of Student Accounts within the term of the late fee assessment. For example, a late fee assessed for the Fall term must be disputed in writing prior to the last day of that Fall term. Late fee disputes will be reviewed and a decision made within 30 days, at which time the student will be notified in writing via their MIX e-mail. Failure to dispute a late fee within the term it was assessed indicates that the student is aware of the fee and accepts its assessment.
NOTE: Disputing a late fee does not guarantee that the fee will be removed. Submitting a written request for removal only means that a late fee is being disputed and that a supervisor will review the student’s account to assess the late fee’s legitimacy. If a supervisor deems the late fee to be valid, the student will be required to pay it.
Late payment fees will not be assessed only under the following conditions. The student:
- Has signed up for our monthly payment plan and is budgeted correctly
- Has memo’d (pending) or authorized financial aid (awaiting disbursement) that covers full or remaining balance
- Has a pending third-party sponsor credit on their account (indicated as a memo) paying full or all of remaining balance
- Has a pending outside scholarship or loan credit on their account (indicated as a memo) needing their signature that covers full or remaining balance
- Is a DC Tuition Assistance recipient and has paid in-state difference
Late payment fees exceptions are also contingent upon each condition above being met before the payment deadline.
Scenarios When Students Will Receive Late Fees
The purpose of the scenarios listed below is to alert students of potential late fee pitfalls. Please note that these are not all of the scenarios that may result in a late fee being assessed, but are some of the most common examples. However, paying attention to MIX and reading the e-mail notifications sent by WVU can help students avoid most, if not all of these situations.
- Beginning with Summer 2007, students needing a paper bill were required to request that bill through STAR. Not receiving a paper bill on time is not a valid reason for not meeting payment deadlines. Thus, we encourage all students that need a paper bill to request that bill far enough in advance so that the bill can be received and paid on time. Accounts that do not meet payment deadlines, with or without receiving a paper bill, will be eligible to receive late payment fees and/or have their registration deleted. To avoid having to wait on a paper bill and to receive the most up-to-date information, please view your charges and make payment online through STAR.
- Students that are preregistered for classes are required to pay at least 60% of their total charges prior to the first day of the term. NOTE: Financial aid, third-party sponsorships, graduate waivers, or other credits do count towards a student’s required 60% payment. The sum of all payments on a student’s account must equal or exceed 60% of their total charges in order for late fees not to be assessed.
- Students that are only registered for part-time hours will be responsible for checking STAR for their up-to-date account balance once they add additional courses. Even if students have paid 60% of their part-time hours, they will still be required to pay 60% of the additional courses added prior to the first day of the term. Accounts that do not meet these conditions will be assessed a late payment fee. NOTE: If your registration changes due to adding/dropping courses, it is your responsibility to check STAR for your updated balance and to make payment accordingly before all due dates if you wish to avoid late penalties and/or deletion of classes.
- Students with graduate tuition waivers are still required to pay their mandatory fees prior to each payment deadline, even if their tuition waiver has not been processed. Students that do not have their graduate tuition waiver processed timely will be required to pay at least 60% of their total account balance (including tuition) prior to the first day of the term. Accounts that do not have processed tuition waivers and minimum payment of mandatory fees made prior to the first day of the term will be assessed a late payment fee. Thus, students should check with their department far enough in advance each semester to ensure that their current term tuition waiver has been processed.
- Students signing up for the TuitionPay monthly payment plan are responsible for ensuring that they have budgeted correctly. Many times during the Summer, estimated amounts may be all that is available for the new year tuition and fee costs. Students should check their TuitionPay budget prior to the beginning of the Fall term to ensure their budget amount matches their account balance with WVU. For any accounts that are under budget, students will be responsible for either increasing their contract budget or paying the difference directly to WVU prior to the start of the term. Accounts that are not budgeted correctly will be assessed late payment fees, when applicable.
- Students that apply late for financial aid or have unmet financial aid requirements will be expected to pay 60% of their total balance prior to the first day of the term. Thus, payment cannot be deferred until financial aid has been awarded or processed. This includes students that are waiting for a financial aid appeal decision. Accounts that do not meet these conditions will be assessed a late payment fee.
- Students with third-party sponsorships are required to turn in all documentation prior to the first day of the term. Without proper paperwork, WVU cannot set up a contract and invoice the third-party sponsor. Students that do not have all documentation turned in prior to the first day of the term will be required to pay 60% of their total balance. Accounts that do not meet this deadline will be assessed a late payment fee.
Please contact our customer service line at (304) 293-4006 or e-mail us at OSA@mail.wvu.edu if you have additional questions regarding late fees.