Parent/Guest Proxy Access
Are you a parent? Learn about FERPA and how you can gain access to your student’s records.

eRefund
Need your refund fast? Learn how to deposit financial aid funds directly to your bank account.

ePayment
Paying through the STAR system is convenient and easy for students. Learn more here.

Tutorials
Need help paying online or requesting a paper bill? Learn more here.

Contact Us
Still need assistance? Check out our FAQ’s and contact information here.

WVU Campuses
Are you a Potomac State College or WVU Tech student? Access your campus page here.

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Please Make Payments to “WVU”
Office of Student Accounts
B-33 Stewart Hall
P.O. Box 6003
Morgantown, WV 26506
Phone: 304.293.4006
Fax: 304.293.7337
Hours: 8:15 a.m. – 4:45 p.m.
OSA@mail.wvu.edu

Educational Computer Systems Inc. (ECSI)

ECSI is the loan servicer and third-party biller for the Federal Perkins loan and institutional loans that WVU’s Financial Aid Office awards and disburses. The borrowers’ relationship with ECSI begins when he or she signs the promissory note and does the entrance counseling online. When the borrower leaves WVU, he or she will complete an exit interview online at ECSI.

Other services that ECSI offers for borrowers are:

  • Billing (paper and electronic)
  • Disclosure statements
  • Collection
  • Payment processing (mail, phone or online)

Forms to apply for deferment, forbearance, and cancellation/postponement are available online at https://www.ecsi.net/bwr/forms/index.html.

ECSI can be reached at 1-888-549-3274 and the website to log in to your account is http://www.heartlandecsi.com.

Note: Students receiving Federal Direct Loans should contact the WVU Financial Aid Office for questions or assistance at 304-293-5242 or at finaid@mail.wvu.edu. The Office of Student Accounts and ECSI can only assist students with Perkins and Institutional Loan questions. All questions relating to the awarding or disbursement of any WVU loan should first be directed to the Financial Aid Office.

ECSI